Frequently Asked Questions
Shipping | Payment | Return Policy
What is your warranty?
CycleBoard offers a 2 year manufacturers warranty.
What is your return policy?
Returning Products within 14 Days of Purchase: If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within fourteen (14) days from the date that we deliver the applicable Product(s) for a full refund less a 15% restocking fee. Company will provide a refund for the cost of the Product(s) not including any shipping charges within fourteen (14) days of our email to you confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package. Follow these steps to return the Product(s) purchased through our Website within fourteen (14) days of the date that we deliver the applicable Product(s):
- Contact our Support team to initiate the return process and obtain authorization to submit the Products for return. Contact us at support@cycleboard.eu.
- Create a shipping label addressed to “CycleBoard Europe – Returns”
- Pack the Products in the original packaging and ensure the original packaging is still in good working order for shipping.
- Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
The Product(s) must be received by Cycleboard within 14 days of the date that we delivered the Product(s). Cycleboard is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if Cycleboard does not receive the returned Product(s) within 14 days of the date that we delivered the Product(s), you will not be entitled to a refund.
What countries do you ship to?
The CycleBoard can be shipped to all European countries. If you don’t see your country listed on our checkout page, please email us at support@cycleboard.eu for a shipping quote to your specific country.
CycleBoard Usage
Do you need a license to ride the cycleboard?
In most cases you do not need a license. However, we encourage you to review your local rules and laws as each country has its own requirements. We strongly advise the use of safety equipment like helmets.
What kind of battery do you use?
The CycleBoard uses a rechargeable Lithium Ion battery pack built exclusively with LG cells, very similar to those used in Tesla. We have taken great care to ensure our battery packs are built to the highest standards of safety and performance.
Can I ride my cycleboard without power?
Yes, the CycleBoard free wheels very well so it’s no problem if you run out of battery or just want exercise.
What areas are appropriate for riding?
Bike lanes, sidewalks, trails and some streets are all great places to go CycleBoarding. (We recommended you check your local laws for any specific riding restrictions)
General
Where is the CycleBoard made?
CycleBoard products are designed by our engineering team in Orange County, California.